Lockton Affinity

4.1 · 54 reviews
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J
Jennifer Hanna
Reviews 1
2020-12-20 12:15

Very poor customer service and communication for t...

Very poor customer service and communication for the past two years. Questions would go unanswered for days, even months. Information that was needed (loss run) to get quotes from other insurance carriers to switch to another carrier was not sent in anywhere close to a reasonable time to get covered...

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Mitchell Garcia
Reviews 1
2020-12-03 13:11

I've worked at Lockton for 3 years now. The atmosp...

I've worked at Lockton for 3 years now. The atmosphere is amazing and I love the people I work with! They really focus on keeping the employees "morale" up in the company. If you're considering a job here I highly suggest taking the opportunity.

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Woodrow Bell
Reviews 1
2020-11-07 17:32

What a sham of an insurance company. I signed up f...

What a sham of an insurance company. I signed up for thier equipement protection insurance through PPA. My $1300 lens broke, I filed a claim and they paid me $88.

They will take your money and then not really provide insurance like they say they will. If your professional organization uses this i...

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Ben Hoog
Reviews 1
2020-10-23 21:50

Lockton Affinity's success can be heavily attribut...

Lockton Affinity's success can be heavily attributed to three words, "We Live Service." And they most certainly do! There is a small team of professionals to answer your phone call who already know the "ins and outs" of your market because they specialize in insuring people that belong in these Af...

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K Graham
Reviews 1
2020-10-22 18:11

This company has the WORST customer service I have...

This company has the WORST customer service I have ever experienced. Good luck trying to get someone on the phone after you buy a policy. Even when emailing them, they give you very generic information and never give you specific answers to specific questions. I can't imagine how they would handle a...

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C
Charles Nichols
Reviews 1
2020-09-02 14:41

Read the fine print regarding automatically signin...

Read the fine print regarding automatically signing up for their automatic renewals. When you try to notify them of non-renewal they tell you it is too late - even when it isn't. When you try to cancel the upcoming policy just prior to renewal, their terms are to bill you for the following year in i...

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Breanna Taulbee
Reviews 1
2020-07-24 20:18

Trying to deal with this company is not pleasant! ...

Trying to deal with this company is not pleasant! I tried adding my studio property to my current insurance policy and the customer service agent was very rude. She was rushing me to get my information. Never asked for my policy number or email. Didn't clarify spelling for the properties/businesses ...

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Jessica Mauzey
Reviews 1
2020-07-12 06:32

I have worked for Lockton Affinity for going on tw...

I have worked for Lockton Affinity for going on two years. The work environment and co-workers are amazing . Everyone has a positive attitude and strives to give our clients the best service possible. Lockton Affinity doesn't treat you like a corporate number but rather a member of the family.

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I
Ian Maresh
Reviews 1
2020-07-09 09:41

I have worked for Affinity going on 16 years and I...

I have worked for Affinity going on 16 years and I can attest to Affinity's culture of treating associates and customers the right way. Lockton started as a family owned business and that family culture is still alive today - treating associates as people, not just a number. Lockton offers a compe...

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Mallory Bam
Reviews 1
2020-06-23 22:54

I was offered a position at Lockton and given unti...

I was offered a position at Lockton and given until March 26 to accept the offer. I had another offer which I was busy comparing benefits and pay and informed Lockton that I would have my decision to them by March 25. Before I had even given them an answer, I received an email on March 25 saying tha...

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Matt Vicklund
Reviews 1
2020-06-22 06:53

Working at Lockton Affinity has been amazing! I'm...

Working at Lockton Affinity has been amazing! I'm a new associate coming from a financial institution, and the way that Lockton treats their associates should be showcased. They treat their employees with the highest level of gratitude and respect and can't wait to see what the future holds!

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Larry Kilpatrick
Reviews 1
2020-05-22 23:25

I've been using their services for about 10 years ...

I've been using their services for about 10 years now. In the past year I've been shuffled through 3 different account managers. No new contact information was sent to me, I just get bounced emails and disconnected numbers.

While they have always been fantastic in the past their recent performa...

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Laurie Ciani
Reviews 1
2020-05-09 22:54

Lockton Affinity has been the best place for me to...

Lockton Affinity has been the best place for me to work for the last 4.5 years. Their management and leadership is top notch. They provide a fun atmosphere for all associates - and promote furthering associates education. Work hard - play hard atmosphere. Love it.

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T
Tom Sapp
Reviews 1
2020-04-24 10:54

Like others have said in reviews, if you are put o...

Like others have said in reviews, if you are put on auto renew this company will take your money and use company policy as justification. I contracted this firm through my business association thinking if the association recommends them they should be good. After one year the association sent an...

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R
Richard Nelson
Reviews 1
2020-03-18 02:08

I have worked at Lockton Affinity for 7 years now ...

I have worked at Lockton Affinity for 7 years now and I can say for certain that I have enjoyed my time here. We have an incredible benefits package and the amount of associate development offered really shows how much they actually care about you.

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Melissa Davis
Reviews 1
2020-03-13 23:39

I've worked at Lockton Affinity now for over 4 yea...

I've worked at Lockton Affinity now for over 4 years and I absolutely love it! I love the work I get to do and the people I work with are absolutely the best! The company is still family owned and it shows. They really take care of their employees. I've also never had better benefits. Great 401k mat...

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Alexa Cioffi
Reviews 1
2020-03-06 03:24

I love my work-life balance as an employee of Lock...

I love my work-life balance as an employee of Lockton Affinity! I am constantly encouraged to bring ideas to the table in my day to day work. I enjoy working with my peers and our benefits are fantastic. I look forward to many more years!

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Zach Mundzic
Reviews 1
2020-02-20 08:48

Seriously the best customer service I have dealt w...

Seriously the best customer service I have dealt with in a long time. Over the years of starting my company, they are so quick with everything, the customer support workers are so punctual and do exactly what you need. I cannot say enough good things.

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Bianca Augustino
Reviews 1
2020-01-28 16:38

Horrible experience. Applied, received a certific...

Horrible experience. Applied, received a certificate of insurance for the wrong practice location and old expiration date-- I was essentially sent my old certificate. Finally got one with the correct, updated information. Requested a copy of receipt for my records, it's been two weeks and I still d...

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C
Christian Stafford
Reviews 1
2020-01-26 05:05

Lockton Affinity is an amazing company to work for...

Lockton Affinity is an amazing company to work for. They offer great pay and benefits, but more importantly, they really care about their customers and have a great corporate culture. Prior to being an employee, I was a client of Lockton Affinty so I can attest to their commitment to excellence fr...

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marykme
Reviews 1
2020-01-24 22:17

Horrible customer response to simple requests. I ...

Horrible customer response to simple requests. I asked for a certificate of the policy I paid for and, after repeated requests, canceled the policy and went with another company. Also, the website is lousy. Want to update your payment info? Look at policy details? Good luck with that. Stay awa...

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Brittany Sheehan
Reviews 1
2020-01-11 04:20

Lockton Affinity is a great place to work and I be...

Lockton Affinity is a great place to work and I believe that stems from great communication. Associates are treated as equals, no matter what their role is, and everyone has a voice. Competitive benefits and excellent 401k program!

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