Very poor service, i.v.m. buying a house requested a debtor change. This possibility is indicated in the conversation by just lease when concluding my lease contract. However, this is not possible, and I get the option to pay 2500 euros to terminate the contract. Ridiculous!
_______________________...
If you are sure you can lease a car, it is a good company.
Carefree driving and smooth handling of final checks ...
Very nice lease company, customer friendly and solution oriented, recommended !!!
Please think twice before working with this company. I terminated my contract on June 16 and returned the car on July 16 neatly. Now 2 full months later, I still have not yet received the amount paid for windscreen (before 16 to 31 July) back. I get no response to the e-mails and only empty promises...
Ridiculous when handing in that you have lost 300 euros for hail damage on the roof! grit on bumper by driving another 300 and a scratch still 300 lost 900 euro ??!?!?!?!
Great lease company. Good service. Friendly staff. Easily accessible and responding quickly.
After damage to my to my car (by another party) data passed. Then Juslease lost this information and sent me the own risk invoice. Mailed and called several times about this. I had the collection refunded and assumed that it was ready. Nothing turned out to be less true. Today I received an invoice ...
My first experience with Justlease can be called SUPER. The website is very clear. Assembling your car is a piece of cake. Your request is quickly coded. You ordered car word in my case comes within a few weeks at a garage in your area. If you want to change something during the contract, that is no...
Car private lease ordered. Unfortunately my car was not immediately available, but did need it asap. No problem sir, we arrange a car ahead. Today signed a contract, car delivered a few hours later. No extra costs. Communication also went smoothly and clearly.
Top service Justlease.
Very pleasant and good communication. Everything is neatly followed up and we received timely feedback.
Nice competitive offer and fair contract where you can adjust the kilometers per quarter.
Also clear in advance what the penalty is in the event of early termination.
Can only give positi...
Arranged a new car in one day, and helped very well by phone and mail.
What a bad company !! Customer care NEVER responds to an email. They lie and cheat when it comes to facts. If you send an email with a request, comment, question or whatever, there will be no response. So then call AGAIN. It is a hopeless company. If you bring your car to a garage which they recomme...
Great company. They quickly delivered me a car. No problems with request, communication and collection. They occasionally send an invoice but to date (3/4 months) nothing written off from the direct debit. How relaxed is that! Mail sent, they have been referred to finance department. Well see reacti...
Great if you want to become a customer. But once your contract ends, they are nowhere to be reached. Then you are no longer important. Never lease a car here again ....
All misery. Look up the reviews other than trustpilot.
Are you looking for a private lease company that will lose your paid bills, poor communication and knowledge regarding the employees on the chat, would settle overpaid invoices on the next invoice and after you ask to have all your paid bills...
Contrary to the other reviews, I haven't even been able to become a customer yet! Error after error after error!
Most high monthly amounts, almost 400 for an occassion opel karl ..
I do not recommend this company
Sorry but I can't share anything with you yet.
I am anxiously waiting for my car.
1 week ago I received an email that they are working with it.
With polishing and dosing the car even more, to look very nice on the road.
Greetings
the waiting one
Never start with it, or you must like to be after your own money and pay for everything.
I returned my car early on 17-5 because I wanted to get rid of this terrible company as quickly as possible.
Of course I had to pay a considerable lump sum payment here.
For the lump sum payment I already h...
This company is not worth 1 star. What an incredibly bad company I have never seen something like that. You are promised so much and so many rights but in the end you have nothing and you get nothing. No money will be debited and if you call them every 2 weeks because you want to pay, they promise e...
Justlease belooft maximale flexibel te zijn en altijd bereikbaar. Beide leuzen zijn leugens.
Na 2 jaar van het 4 jarige contract een debiteurenwissel aangevraagd, dit duurde 5 maanden om dit uiteindelijk rond te krijgen en dat had alles te maken met de laksheid bij JL.
Personeel is onbereikbaar, r...
I lease with them for the first time. Have a car for over 1 year. I am happy with the car, but always errors with the invoices. Errors and corrections from the beginning. So I always have to keep a close eye on what is stated on the invoice. Fortunately, they do solve the problems in the end, but so...
Very friendly company, quality service. Already 2 years a lease car at Justlease (private lease) very happy!
Good value, good service.
Clear overview of the site.
After ordering comes the online ordering environment where you can upload the documents you need, very handy. Next comes a quick response. I also had contact via e-mail and telephone, also with a quick response and clear answers. I am very po...
Very bad service, everything is always possible, but at the bottom of the line you will still receive an invoice or you have to find a solution yourself. In addition, very poor communication, one employee says A the other says B. And one employee is even bolder and more unfriendly than the other. Th...
I have bad experiences with Terberg and daughter company Just Lease; telephone accessibility is poor once you are a customer (waiting time often 30 minutes). Payments were not cashed time and time again (the direct debit at Terberg is far from flawless) and only after a reminder on my part were ther...
Drama company ... satisfied with the car, but administration is a disaster !!
4 years had a car in the lease, when entering into the contract and during the contract they are helpful but when returning the car and settlement you can whistle for your money. Have been busy since December to get the deposit and my subscription money back. And above all you have to look carefully...
We have had a private lease through Justlease for over 2 years. Fantastic service, friendliness of staff is top! We advise everyone to take a private lease here or possibly opt for a business lease
Becoming a customer was fine. But when you are a customer, a lot of hassle starts. Poor accessibility of the call center, invoices that are incorrectly (repeatedly) increased. General terms and conditions that are not met (via consumer association).
Now I want to cancel, I am told that the amount...
I have long thought about writing this review. Now for almost 2 years I am still being haunted by their very poor financial administration. I'm done with it and that the book is closed for me. They do not listen and are very rigid. E-mails will not be answered. This one star is still too much.
I wo...
Leuke deals, vriendelijk personeel, snel in beantqoorden van vragen en erg behulpzaam.
Only DRAMA! YOU HAVE BEEN WARNED!
Only drama last 1.5 years with Just Lease "subsidiary of Terberg Leasing". If only I had read all the comments and reviews about this company before, I definitely would NOT have leased here.
I've been leasing a car for 1.5 years now and I keep having problems wi...
Super good service in every way.
Can really recommend JUSTLEASE !!!
Already my third car in a row via JustLease, you only do that when you are satisfied. Hence.
Good service neatly arranged all exactly as we had heard from colleagues at the top
Private lease has a good brand
Private lease has a good brand! Sounds good, but in practice that means that I am now the fucker.
I now lease to private leasing and I am very satisfied with that. But now the requirements have changed due to that quality mark. I can no longer enter into a new contra...
I'm not really someone who can post a review quickly, but I will do it this time!
I have been leasing a vw polo for almost 3 years and am very satisfied with JustLease! soon time for a new car :) a bit of a shame that the range of cars does not fully match my wishes, but they probably can't do much...
Bye bye Peugeot 108, welcome Opel Karl!
Transfer went super smoothly and employees are very customer friendly! Top service
Helpful people, good month costs
Helpful employees, I only changed 2 cars many times, they work nicely to satisfy me, super
Very bad service. I would advise against Just Lease.
Organizational a mess.
Do not respond to e-mails - final invoice balance will not be paid - excess KM driven in the first year will not be settled with too little KM driven in the 2nd and 3rd year - unclear invoices when transferring to 2nd ...
Meanwhile my second private lease car at Juslease. New car is brought home, during maintenance, the car is taken to work or home and brought back. Employees always friendly and helpful. Too bad that something went wrong with the delivery date and the repayment of the amount that I still got back fro...
JustLease provide me attentive service that is warm, quick and professional. They respond quickly and I never had any issues with their service. Recommended
Very poor handling after returning the car. We have been waiting for our money for 5 weeks.
A different excuse every time. Today I asked again about the status.
Sorry, colleague forgot what to do, you still have to wait 4 weeks ...
If they have to pay themselves, you can wait a long time. They kn...
Justlease ... Now my second car that I lease with you and also the last. According to the website, the delivery of the ford fiesta took 5 weeks, I understand that this can lead to something, but I have been waiting for my car for 14 weeks. It is then delivered with damage. in leather upholstery, whi...
Justlease is great for me because I have now become an experienced justleaser with my 3rd lease car.
I am happy with the service, the flexibility of the kilometer bundle. But also the friendly customer service. They have always helped me well and, if it is up to me, will remain a regular just lease...
my experiences are not so positive I will consider terminating my contract early
Nice family business where service is number 1, very satisfied my Volkswagen
At the beginning very well treated, once inside as a customer and especially the handling very disappointing. Driven around without MOT because the car info was not up to date and available. Handing in the car was a big drama. The booklet states 75 euros for returning a car at the location. In the m...
I just got a message from you how mine
I like new car. Well today I am waiting exactly 8 weeks for my new car. While last week I was promised that I would receive an email. Too bad not fun. J. W. Methorst
Really great, a lot of effort for us and very nice personal contact. Clear, clear and honest
Arrive appointment after fast service and proper handling of problems
Leasing a car at Justlease is easy, but the promise "carefree driving" was not delivered to me in any way.
The Ford Fiesta had a number of ailments. I assumed that the car would be collected and delivered for repair and maintenance by Profile as promised. Profile knew nothing. Maintenance, replacem...
After I posted a bad review yesterday about a number of ambiguities, I now have to admit that justlease has taken action to take this away.
Tribute for the very quick response and the handling of the complaints.
I have since 3 years customer just lease. In the beginning, communication was sometimes chaotic, but the strength is that people at just lease want to improve their service. I must say that it definitely succeeds. unfortunately suffered damage to the car by another who has not left a note. A smooth ...
Incredibly bad service! An amount would be settled. First more than 1,200 paid, but not the 1,000 that I had to receive. Called; a refund invoice is open, but apparently you first have to call it after that. (which is not communicated) Then it is said that it is agreed but there will only be abo...
Good and professional staff and clear answers, think along well with you
Basically the offer is ok, but the systems can not handle the demand. We have a used car and it appears that these cars can not be used systematically. Despite several bells we have not received an invoice for 3 months. After the 4th call is now indicated that we can already transfer amounts ourselv...
Very good organization. Sharp prices. Good support from customer contacts and customer support. Provides quick and accurate answers to questions. Very friendly and knowledgeable people. Respond very well to individual customer requirements. Think along with you. Flexible in contract options.
A terrible company. Arranged a lot to lease this. Last minute they call that it is not possible. The employees themselves don't know what they are talking about! It is a mess and not worth your money. I say never do!
Thanks just Lease for your cooperation, maybe take another training for the right ...
Very nice company.
You will be helped friendly and extremely well.
Everything is arranged well.
If friends or colleagues want to lease an aito, I strongly recommend that you!
This must be the company with the worst, slowest and most customer-unfriendly, say rude 'customercare' / back office ever. Think 10 times before you start working with this company!
Do not call back, do not respond to mail and not to the chat unless you cancel a payment, you will have a response in...
good clear service with room for questions and honest advice at the start of the application. Once signed, the contact turns out to be more difficult. Certainly received incorrect information via WhatsApp, very friendly and referred to contact person.
We just drove around in a Seat Ibiza for less than a year. Delivery would be within 2 weeks, but there were more than 3. In itself that was not so bad. Upon delivery, the engine management light turned on, so we had to return it immediately to have it checked.
Then the administration ... We had h...
We have now started our second contract since the end of November and have not received a single invoice until today. As indicated in previous reviews, Justlease has a "problem with the new system".
To arrange an invoice, we have already been on the phone at least 10 times and have been on hold for...
Very poor service! Calling multiple times simply does not answer. Then I tried using whatsapp, there I get the answer that I have to call .... I called to extend a contract, but they can now nicely forget that.
Dredging club
Although first good experiences with Justlease, the quality of service has dropped to absolute zero. Website is not doing well (functions that do not work), you are "first-waiting" for fifteen minutes, reports are not processed or passed on. With our new contract ABSOLUTELY NO JustLea...
Have damage repaired to the car, where they had forgotten a damaged part. In consultation with Justlease brought the car back to the garage. Then get an invoice for the deductible and a few weeks later for the 2nd repair. Telephone contact (what a hell): "send me an e-mail". 4 mails and 7 months (!!...
Leased 3 years with pleasure at Justlease !! Flexibility in changing km bundle was great!
Just went through a lease application and there is little positive to report. It is very impersonal, false observations are made based on bank statements and if you trade in a car, an outrageous offer is made that is approximately 40% below market value.
My advice: look a little further before you ...
Already 4.5 years super satisfied with Justlease and of course the Kia Picanto
Great company, the application was quickly approved online by phone, also very good help, highly recommended people.
Application for lease car went very smoothly and communicatively. I was informed about everything by phone. Car is neatly delivered and so far no problems with the car (Opel Karl Occasion). It is great that Occasion Lease is also an option, this mainly saves on the duration of the subscription.
Always very satisfied with my car. I got my friend to lease with the same company. And then it all goes wrong. The reserved car for which a deposit is paid has been given away. Then another car is written that will have to meet the requirements such as bluethoot. Then there is no bluethoot on contra...
After having driven a Skoda Citigo from Justlease for 4 years, on to the next Justlease car. VERY SATISFIED ABOUT JUSTLEASE !!! Recommended.
I have my own parking space in front of the station of Delft and next to the bus platform of the municipality of Delft. Every day I advertise for thousands of people who pass my car !!!
Lousy customer service. 9 months wrong amount on invoice, not yet resolved. They don't respond to emails, they promise everything on the phone, but they don't do anything - the same problem every month. We will never use JustLease again.
A while ago I accidentally ended up on the JustLease website. I just had a lease car and my subscription ran for another year. I came across an incredibly nice offer on the JustLease website and went to see what my options were.
After I arranged everything I came across the reviews here. I got pain...
Very satisfied with the service and driving the car, maintenance and the like are well organized. Unfortunately it is a bit more difficult to make contact. Long waiting times on the phone, texting and chatting also take quite a long time before you get a response.
Do not lease here, agreements are not kept. I only received my mileage allowance two years after returning the lease car.
NEVER READ HERE !!!
One big drama company after 3 years of problems I hope to be finished after October, agreements are not honored. Are hard to reach for about 50 minutes on hold and quickly brush you off with false promises. Write off too much money and if you reclaim this and indicate this in an...