There was an electrical fire two weeks ago that we didn't find out about until yesterday. Other guests had been warned not to stay here. No pool, smoke smell in the halls. The pictures speak.
Very comfortable room, beautiful view of downtown Lexington from the 8th floor.
Hotel had a great location in downtown Lexington. They have free giant cookies in the afternoon.
Check in was fast and easy. The room was spacious and clean, had everything we expected.
Great rooms. Workout facility decent, could use new workout mats (they were folded up and old). Breakfast buffet incredibly overpriced. Staff very nice and helpful. Location great!
Great stay. The restaurant is great. The workers are friendly and very helpful. Best hamburgers and fries I have had.
Hotel is in a great location to have dinner or catch a basketball game. The restaurant inside is overpriced but there's lots of options nearby. The internet is fast but the glass-topped desk made computer use with a laptop difficult.
An excellent hotel that is customer focused. Everyone is always pleasant, professional, courteous, and focused on a positive guest experience. Highly recommend.
This is a peaceful hotel with friendly staff. It's best to avoid this hotel when there are events at Rupp Arena unless you're attending the events as it is loud and hectic during those times!
I attended the Easter brunch and it was absolutely fantastic. All the food was amazing, the wait staff was hardworking and polite, and the interior was delightful.
Very nice, beds are comfortable and customer service is very professional.
The wait and bar staff were wonderfull and very professional. I would definitely recommend them to anyone.
A very nice hotel in a convienent location. I'm a little disappointed with their snack and beverage selection (it's almost non existent) but the service has been great and the room was nice and clean.
Great staff but hotel is a bit dated although still nice.
Great location, close to everything in downtown Lexington. Nice, clean, comfortable room. Friendly staff. Parking could be better but valet service available for a fee.
My room was never cleaned. We stayed Wednesday and Thursday night. I was gone from 7:30 am then can back for lunch for about an hour around 12. Then was gone from 1-8. Never got room cleaned. We even asked the cleaning lady to make sure we got our room cleaned as we had towels food service dishes an...
The hotel is conveniently located downtown, close to several restaurants and a park. The rooms are very nice and clean. We had a king size bed that was a little on the firm side. While I slept well, my wife didn't like the new mattress. Since our last stay, the bathroom has been renovated from a tra...
Great bar. Excellent service. I liked the old fashioned.
I was there for a company Christmas party and it was great l. The BLUEGRASS BALLROOM was extremely nice. I stayed at the Hyatt and the rooms was really nice. The room was clean bed was very comfortable. This is my second time staying here and I will be returning.
It was ok walls where thin I could hear my neighbors coughing and their alarm clock going off all night kept me up my first night, I stayed for 3 nights and I had to get my card programmed 3 times, work on the elevator carrying things make it to my room and it not work at the door. Tedious complaint...
Great hotel! Great view! Easy check in and wonderful rooms.
I loved everything about it! The staff was very helpful and made me feel very welcomed.
I stopped in for a drink before a UK men's basketball game and the space was well organized to accommodate lots of people pregaming. The service was also great!
Rooms were clean and comfortable. Breakfast buffet was disappointing and the food lacked flavor
If you are wheelchair bound you must find the hidden wheelchair lift from the restaurant to the pool and veranda area.
Extremely nice place. Every employee I spoke to was nice and professional. I will be staying here again.
I was at the Hyatt for a wedding reception. The main bathrooms on the same floor was broke.
I am at the Hyatt at least 4 times a year. Very clean hotel! Wonderful Staff!! Good Food!!
Attended a graduation in Rupp Arena and was in dire need of an off the wall item. The gentleman at the front desk were AWESOME to say the least. They had exactly what i needed and didn't hesitate to help me. Even though i wasnt a guest they treatment me as if i were
Great location. Excellent service. Clean and modern rooms. A little loud at night from street traffic
Really comfortable rooms and convenient to most of downtown Lexington.
If attending a event at Rupp use the vallet at the Hyatt. Best way to park if you aren't a local.
Better than Notlih across the street! And really it is a high-class Hotel.
It was going great until check out. I was placed here by the conference I was attending, and was given only the location by the lodging organizer. upon check in, they did not tell me of any check out time (the only hotel I have stayed at that didn't), so I kept my stuff in my room until I was done a...
The staff here is excellent and very informative. The room is very clean with a nice bathroom shower. You can valet or self park for free across the street. There is a restaurant and bar in the lobby. I enjoy they have both firm and soft pillows. However I didn't like that there was only a comforter...
Nice hotel but service in the bar was slow. Hotel was packed and bar appeared understaffed
It's all about the location. Perfect. Perfect location. Great service. Clean rooms, cozy beds. A fantastic experience from start to finish!
Food was pretty good, nice atmosphere, friendly staff
Looked nice. People were glued to their phones... so I'm assuming their weefee was good.
Beautiful space and accommodating staff even with such a large event going on
Extremely friendly and kind service. Parking lot is outside. Staff did comp the parking few. Something to consider if you like covered spaces. Location is great for downtown area and adjacent to Rupp Arena. Room is modern kept up, clean. The lobby bar stayed open until 11 pm which seems early for...
Nice setup over all, but they seriously need to figure out some way to soundproof the rooms... I could hear absolutely everything going on around me all night - including the drunk woman two doors down who was returning her rented libations to the porcelain king.
Very nice. Connected to Rupp Arena and easy access to downtown Lexington
Nice place. Rooms overlooking downtown are especially nice
Really clean nice hotel with great gym and a really nice view if you get an even numbered room!
We went to the PBR BULL RIDING event at Rupp Arena. The location and convince is a 5+++++. We went to the lounge after and it was understaffed, one bartender. I understand that things happen, but have a contingency plan. Especially on a Saturday night with an event at Rupp. They didn't have any...
The room is a good size, but the a/c wasn't working very well and wouldn't cool my room down. I woke up sweating and very hot multiple times during the night. The hotel is located in a very good area with a lot of stuff around. The hotel provides a shuttle to and from the airport and runs on time. T...
Very clean and fun hotel. Great location downtown, close walk to many bars and restaurants.
Nice rooms and conference facilities, and great views! Convenient for UK games and other Rupp Arena events.