WORST CUSTOMER SERVICE YOU COULD EVER GET! their staff is unprofessional, rude, unresponsive, they all have an attitude! If you work in a place where providing customer service is the main task, then I would expect you to be cordial, friendly, inviting, respectful, etc. but the team that works at th...
Gates Hudson makes a home owner feel like he is renting.
Our office at Rolling Brook has completely botched repairs from a broken water heater that gave out in the unit above us. The property manager and maintenance supervisor thought the entire carpet should be replaced because of water damage, but the ceiling should just be painted. Really? The ceiling ...
Absolute garbage (mostly the service). I lived in reids prospect - lake ridge when I first moved to VA as a temporary solution while I shopped for houses throughout the year. All was fine as I NEVER had to deal with these idiots...until move out time. While technically not wrong, it was an absolute ...
I called the office today and Stephanie was rude on the phone. She definitively need more training
Since they have taken over they have become the worse. Every damn day there are notices on your door with bullshit and last minute. I am 6 months pregnant and they sent a notice to clean out everything in your kitchen and bathroom sink by a certain day or your account will be charged 100 dollars. I ...
Great place to work!
I would definitely recommend Gates Hudson as your employer
Used to work for Gates Hudson and I am proud of having them on my CV. They certainly deliver best in class Property and Real Estate Management services in town. Zulfi was my idol :). Great job guys! Keep up the good work and wishing you all the best.
Don't expect to get your security deposit back. It's best viewed as a sunk cost. I contacted the company with questions about charges levied against my deposit in August (it's now December), and over the course of 20+ emails back and forth, have received nothing productive back from them. I'd avoid.
Thania, was fantastic. She was professional and guided me to the right property for my live / work needs.
Don't ever try to get them to fix anything or respond to any calls. They will hung up on you, but they will make sure tyne get every penny they can deserved or otherwise. Avoid anything with their name on it.
After living at Monroe Place Apartments for almost 7 years, which was owned and managed by a class act organization Bozzuto Properties, the management company from hell named GATES HUDSON took over.
After the Gates Hudson takeover, our quality of life at Monroe Place Apartments in Herndon, VA took ...
wish I could give them a zero. This management company started working for my building this year and the transition was handled in the worst manner.
LACK OF COMMUNICATION:
My bank autopays my HOA fees every month and continued to make payments to the old management company, Legum & Norman while...
I wont recommend this to absolutely anybody. They do not respond to requests of any kind from property maintenance to verifications from professional agencies. STAY AWAY!
Whoever rated them 5 stars most likely is an employee trying to fix their numbers. Be Careful.
One wonders how a business so poorly organized and managed could possibly stay afloat. There's basically no excuse for the poor service, unnecessarily complicated processes, and genuine lack of quality to be found here. Unbelievable.
Worthless... is the mildest way of inadequacy to describe this management company.
Terribly disorganized. I regret purchasing a condo in a building being managed by this group. The worst I have encountered.
I live at the Reston Glade apartments and just wanted to show my appreciation for their leasing office employee, Noura. She has made my experience with our apartment complex very pleasant. She is always there to help whenever I need. She is always kind, respectful, and always patient when hearing me...
These folks are a top notch commercial & residential full service real estate management firm. They are excellent at what they do and have a very talented staff. Many of the original younger founders are still involved in daily operations of the firm. They are good honest people in a business where ...
I have had nothing but negative experiences since I moved into their properties back in August. Now the issue is with their payment system. I paid my rent on the 5th and yet they have failed to collect it. I am not sure what is going on but it needs to be fixed.
I made numerous attempts to contact a representative of this company after having a serious disagreement with the leasing staff in the apartment complex I was living in. I never got a phone call or any other type of response. Very unprofessional and disrespectful. Will never do business with this c...
they manage my association and they are really bad. They don't respond to anything, when they respond 2 months later, they respond to something else. My association manager changed like 7 times in 1-2 years. They are very unprofessional. Their employee gets in to the units without any notification, ...
Haven Mount Vernon property in Alexandria, VA
8 year tenant
I have the nosiest neighbors ever. Not loud music or anything like that, a constant dropping, bumping, running and sounds of a freaking carnival. The first issue is the complex renovating and installing hardwood floors and then not info...
I have known Gates Hudson for over 25 years. They are one of the few indepently owned property management and brokerage firms in NVA.
Sharp people + can-do attitudes = success. It's a pleasure to work for Gates Hudson!
Recently I had an issue (nothing major just small things) within our neighborhood of Huntington Ridge III and I reached out to our management company for assistance. The 'call for help' was picked up by Eric Townsend within the communications dept. I explained what was going on and he was able to ...
The poor reviews accurately reflect the professionalism and competence of this organization. Your safety and health is not a concern.
Very hard to deal with. I own a home, not a renter, and Gates Hudson apparently is in charge of our HOA as far as collecting fees, managing parking passes, landscaping, etc. I have had several experiences with them not returning calls, both when I spoke to a live person, and when I left a messages ...
Gates Hudson cashed out a check that was submitted for a fob and NEVER gave us the fob. They took the $100 and said that they can't find the fob - which would have been nice to know before wasting a trip to their office. So unprofessional and unethical. We sent several emails and escalated the issue...
This is a very unorganized and unprofessional company and they are rude! I've had no heat for two days now and I've called for them to come fix it. My daughter has asthma and had to take her in to the doctors for this reason. The on call lady was very rude when I spoke to her. The first time I calle...
Very good company.
She lives at Chelsie Esquera with my mom, they treated us very well.
the green-eyed girl is cool. I would rent again in the future when I marry my morrita. Five be!
These people never answer the phone, when they do they transfer you to voice-mail and never return your call. Keep looking for a better management group.
If there was a zero I would pick it. I have been trying to get these people to call my back for 4 months. They took over my Home owners association and NEVER contacted us. Now the account has payments due. Unreal! I'm contacting the better business bureau.
I ve had the pleasure to be part of the Gates Hudson family for almost 2.5 years. We are a growing company and I m thrilled to be involved in our success. Many professional opportunities are available for those that want to stand out and shine. Highly recommended!
Gates Hudson is not the best place to work and they can be dis-organized and there is what seems to be a lot of nepotism in that company as a whole procedurally wise they are not very good they're on organized or at least that was my experience the people that they have managing for them we need hel...
How are these people still in business? do not live at their properties
This is the absolute worst property management company I've ever encountered. I am still trying to understand why exactly my building switched to them, as they are completely unprofessional liars and don't have a clue about what customer service actually is.
That goes for Rachel, Paul, and whoeve...
This company is the worst of the worst. My bad experience began last summer after they purchased the Shenandoah Village apartments. They would try to add on late fees although my rent was paid on time. I have mailed, emailed and dropped off bank statements to show where I paid my rent. Once that wa...
Disorganized, slow and inefficient. I made an appointment to pick up passes, having had a bad experience before. They made me wait a half hour, couldn t find the permits, and front desk was rude. No one seemed to know what was going on and kept sending me to a different person. It s a shame the HOA ...
Trying to get someone on the phone or getting a call back is like trying to get a glass of ice water in Hell. No one ever answers or returns calls. Only if you keep calling. The management doesn't check on the properties. There was a 32 inch tv on someones townhouse lawn for 7 months. Broken down...
This company is awesome. Great atmosphere and awesome customer service. Well managed!
I am coming back to edit my last review after I was contacted by Gates Hudson regarding the direct debit program I applied. Nina Walter was very professional and proactive, and I am happy about the result. I wish I didn't need to take it to the social media to voice my frustration about a simple and...
I been living Cosmopolitan Reston town center more than a year. Since last month there's strong smell of marijuana coming out from my vent and in hallway. I complaint manager 4 consecutive times and he didn't take any actions so finally I had to call cops and they did their best but they said at end...
This management company is absolutely ridiculous from maintenance to filing evictions for rents that were paid. I moved and upon me moving at the end of my lease and all money was paid and current I was informed that Gates of Hudson filed motions for evictions during my 2 years there. When I was t...
I don't have extensive involvement with this company, but they are the ones I pay my association dues to. It is the most convoluted and antiquated system I have ever dealt with. They issue statements quarterly. If you make a payment anywhere in the quarter, it is not reflected until the next quarter...
They don't do anything for me as a resident except take my money.
Don't communicate.
1. They have yet to return any of my calls for months about my bank needing proof that the HOA has a property insurance policy. This amount has to be payed by me if the HOA does not provide proof they are ins...
Very bad company! You are not able to contact anyone on this number provided! I know someone who lives in one of the properties and it s poorly run! Gate Hudson provides the worst service !
Horrible Service. Washing machine in my apartment has been down for 11 DAYS and no answer when we call the leasing office. You can call 10 times in one day and no one picks up. Leave 4 messages and NEVER get a call back. DISGRACEFUL.
Like the others, I would give them a zero. Their customer service is horrible and our representative is never at her office and apparently hasn't heard of cell phones. Leaving her a message is a waste of time and oxygen.
GHA has also redefine the word "interest". They apparently don't understa...
Update: Was told to contact corporate 2 weeks ago and did, and still have not heard back so do not be fooled by the fact that they responded to my review.
Original: This community manages my apartment complex in arlington virginia and stopped their security camera / monitoring contract 3 months ...
These people are still saying I owe a balance when I left their property 7 years ago. Also I left Virginia for 6 years now and I was enlisted. Yet still telling a collection agency they want over $7K to be paid in full. Statute of Limitations in VA is 6 years and I left their property 7 years ago.
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Best company I've ever had the pleasure to work for-
Gates Hudson exudes professionalism and collaboration within their organization. Impressive that a growing company still can focus on the small details and create memorable experiences for it's employees and residents alike!
They're very unprofessional. The leasing office will never keep their promises and give you responses to your questions. No explain, and no apology. They will delay everything until the last minute.
Gates Hudson has failed to provide me any parking passes but continues to tow my car away. I spoke to the rep named Casey and she was no help. Told her I would defend my property if they tried to take my car again and she asked me "if I would shoot the driver" (tow truck driver). She is rude, use...
I've lived in a Gates Hudson property for two years. At Lee Trace, the staff is super nice and supportive and capable. The property and apartments are well-maintained.
During the pandemic, my community began scaling back their maintenance services and amenities but continued to charge full rent. ...
As a vendor for a once obligation, I d rather work for other folks. I d rather eat rice with chop sticks than waste my time working for these empty vessels
This company does not care about their residents all they care about is the money. The community I live at has had a MAJOR problem this summer with the ac breaking constantly! This summer it has broken about 8 times!! I have a newborn and expressed my concern to upper management (spoke to Jennifer P...
They don't treat all of their properties the same. I'll give you an example: Raleigh Court Apartments. We know why tho! Just pull up the address. The take away from this company is this, if you live in a white neighborhood, the property is taking care of, if you live in a black area of the city, no...
Update: They did reply to my review extremely quickly and within 24 hours the situation of the late fees has been resolved. The money goes directly to the bank, not them, as I now understand it, and the woman who told me they did it misspoke. They were, however, unaware of the situation with my reim...
Very poorly ran company. No one knows anything when you call, and they dont return phone calls. It starts from the top, no wonder why my property is being ran the way it is, there is no checks and balances.
This company sucks. They do nothing but take your money. They hire incompetent people to plow. We have a 4'-5' thick x 4' high snow bank now in front of our cars thanks to these losers. We shoveled snow before the plow came through and all they did was make it worse. Hire someone to come actually mo...
Very unprofessional. No online capability for homeowners to view or pay their HOA account. We tried to get online payments set up when our penny pinching HOA changed management companies. 5 months later we received a notice that no payments have been received. Unbelievable. I will be lobbying to...
Needed to talk to a higher up and got no response for 2 months.. Smh called everyday till now leaving vm . Someone please help
This is a great organization if you want people who get paid big bucks for doing nothing. They do know how to get dead grass planted, and get dead trees inserted in the ground. I've only been trying to get these issues resolved for a year and 6 months, but hey, there's no rush, their contract will...
New management company for my HOA. Payment is 20 days late and can never get a return phone call or email to see if they got my direct debit form. The WORST customer service I have ever seen.
Terribly unresponsive management company. I have called and left messages and no on has ever responded. I live in a townhome managed by this company and I own and rent a condo managed by this company. I left my mailbox key out of town on a trip and could not access my mail but for the kindness of th...
Our garbage disposal system has been in need of repair for 43 days! Gates Hudson recently took over as property managers of our apartment community, and so far, we've been very dissatisfied with the lack of service we've received. We first had a fridge leak (which started when the previous property ...
The WORST!!!!! Unprofessional, incompetent and RUDE!
The worst customer service I have ever encountered!!! They constantly transfer you you over & over just to get you off the phone. They don't even deserve the one star!! NO STARS!!!
DON'T HIRE THIS COMPANY!!! While their sales pitch is quite impressive, their execution gets very low scores, if not negative scores. Very inexperienced property mangers (PMs) and unusually high turnover caused very poor management & unnecessary costs to our HOA. PM's rarely visited our property....