Employees are nice. But frustrating when the internet stops working minimum once a day with 10-40minutes of wait time until it reconnects. With stay-at-home order, some days I would have up to 10 internet disconnection/outage over the span of 12 hours and some days just 1-2 outages.
Since you ask...
Do NOT sign a contract with this internet service provider until they change their end of service terms. We had been clients since 2008 - seven years!. We notified them in April of our intent to end service and removed our servers from their site in May. They continued to charge us an additional ...
Yikes. Looking at past reviews, it looks like FRII may have had a rough patch. They have either changed how they do business as an ISP or I haven't experienced any of the stuff others have talked about.
Our household was on (insert crappy DSL service provider here) with very poor internet conne...
Recently they decided to migrate there mail system, for most people they have been without mail for almost a full week. We have also found that a couple of domains we thought we own and have been paying them for are available to be bought out from under us.
My internet has been on and off for 5 days! I called to get an update and was informed I would be kept in the loop .. haven t heard anything, and internet is not functioning properly. I have a feeling they didn t do anything over the weekend to fix it, as there was no change, and they don t underst...
As with many of the reviews I can only speak for my own experiences with FRII and the quality of service provided. On multiple occasions the internet has gone out for more than 12 hours to which their response was "oh I'm sorry can you not check your emails?" Condescendingly I might add. To which I ...
Jennifer was fantastic in the customer service department wow what a great attitude! David came out the next to install while he was out here it became obvious that he knew what he was talking about and was highly educated in the technical aspect of line of sight internet. Have nothing but good thin...
Worst company to work with- they have no staff- they do not answer the phones and their service is terrible- use another company if at all possible. It is a nightmare trying to work with FRII -
They don't stand behind their customers and dont honor original contracts. They add overage fees when the contract said unlimited and expect you to pay them. But not to mention when I called to cancel after being with them for 10 years they didn't and still are trying to charge us for a service that...
Had a business colocating at frii and we went out of business... talked to everyone at frii and worked out a cancellation to not be charged anymore. But almost 1 year later I'm getting calls from a debt collector saying I owe them 12 thousand dollars.... please heed this warning and never use this s...
down and no clue as to when it will be back up. no support or reply lost e-mails and down after only 2 weeks of being out for 3 days.....poor service
Great staff. The one I spoke with has a really nice voice.
The service, when working, is adequate. However it goes through multiple outages from hours up to a day at a time each month with very little explanation as to why.
Since we have all come to rely on using the Internet during the pandemic to work from home, availability and stability are necessary i...
So sorry to see this ISP slip away like it has. I've been a customer since 1999, and I'm leaving. Went through a horrible server update in June, and now get so much spam in my various e-mails that I can't tolerate the workload anymore. It's a shame. They were top-notch until two months ago. They wer...
service was good at first.. then they went under and stole money from bank accounts of several people i know. never use this service
I m not surprised FRII can t find my account. LOL! When I left, It was comical bc the rep said the person who handled my account wasn t working that day, I would be required to call back. LOL!
Half the time the service doesn't even work. And they still charge you when they have consecutive days of 12 hour outages. And look at their webpage, I know beginner web design students that can make a more user friendly page.
These guys need to take lessons on proper billing techniques. Very frustrating, every single month.
So I was really interested in signing up with these guys, but no one ever called me back.... I m glad! By looking at there reviews, I m glad I didn t! They will lie to you point blank and say we will follow up with you, but they never do!!!