The salesman Jacob Roberts was friendly and easy to work with. Luke on the other hand...well. Luke could be nice enough and seem legitimately concerned about the buying experience but the longer you are around him the more you realize that if his lips are moving that he is lying. We sat down and ...
They worked with a great attitude, helping us to understand all the features of the vehicles we test drove, and coming to a decision for our vehicle. Eddy;s Toyota stayed 2 hours past closing to meet our needs. They are an outstanding dealership.
Tim Brown & Eddy's Service Center were outstanding with the scheduled Mileage Inspection & alignment of my Highlander. Never had any issues with them. Again, outstanding performance and inspection!
JFK.
Very good service. I talked over what maintenance I wanted and was given an estimate to sign off on. Followed up by an email later adding some additional items that could be added by clicking on a radio button - most of the additional work items were necessary, like replacing a burned out tail lig...
It was fantastic experience. Crew were able to get the repairs done well ahead of time and also arranged pick up and drop to my office since it was a week day.
I called Eddy s Toyota for an oil change and tire rotation on my 4Runner. They were able to schedule me for the very next day and they got me in and out in under an hour. The technicians also film while they perform the multi-point inspection and talk through what they find. Pretty cool!
Jackson Calvert was top notch to work with in my car buying experience. He worked for weeks finding the perfect vehicle that had all of the features I wanted and answered all of my questions along the way. Great person to work with on a car purchase.
We bought a 2016 Corolla last September from Eddy's Toyota. The whole process was great from start to finish and were very happy with our new gas-sipping car! We had the car for exactly one year and a day when a car full of teenagers ran a red light and hit us and totalled the car. Thankfully we...
Alec Smith is an excellent salesman! Not too pushy / Listens and responds with respect and consideration / Does his best to support his client through the process. The entire team from Sales Mgr Danny to the person taking care of the customer waiting area EXCEEDED my expectations.
This was the best...
Great lounge to wait in with complementary coffee and popcorn or cookies!!
We buy Toyotas for their dependability. When i brought in my 2011 Sienna for an a/c problem, first they said it would be a $99 fee to determine the cause. They came back, waiving the $99 fee because the tech concluded a $200 vacuum and recharge of the refrigerant would solve the problem. What if an ...
Your is showing too much confusion, Too much help seeming to not have a focus, we sat waiting area and that TV never was on, really don't need it but it shows a sign of help not having a focus, makes me wonder what happens in the service area where we can't see. If this continues , If this continue...
All rounded was a great experience, especially with the sales man Alec! Very knowledgeable and a person to connect with. Toyotas process was smooth and quick if need be. Definitely recommending Toyota the way to go!
I had just purchased a 2013 tacoma it began having some transmission issues, I took it in, talked to Scott, explained the issues, he actually listened to what I said. The technician said he thought the transmission oil needed to be flushed and replaced. He did some research to make sure what the p...
great service just seemed to take quite a while during each process of my purchase,too many employees multitasking......
Couldn t ask for a better experience! I have worked with this dealership for service over the last 3 years but this was the first time I purchased. Isaiah Davis and Guy Ridpath are friendly, honest, and professional. I have bought 11 vehicles and this was the most stress free experience to date. ...
Eddy s totally went above and beyond to help me get my dream Tacoma. I appreciate everyone involved!
Great people great service glad to be part of the Toyota family
I worked with Derek M and he got me into a car that was way out of my budget but made sure I got exactly what I wanted for a ridiculous deal!
I always get my oil changed at Eddy s Toyota, even though I drive a Ford. Great service! Always friendly!
The service center was helpful, friendly and fast. I will be going there again
I was pleased with the courteousness of the staff, especially Devon and the efficiency in repairing my car. I appreciated the thorough works class check up and the free cash me wash. I will be back!
10,000 mile service. They handled maintenance quickly, well within my stated time requirement.
They washed and vacuumed too.
Very good experience.
My wife and I have been in the market for a car for a few months now. After several bad experiences with used car salesman in the local area, we cautiously approached Eddy's Toyota and Scion of Wichita with our vehicle needs. At first, it seemed that everything was going perfect, but then they sta...
I experienced a dead battery in my Prius and Eddies got me right in and installed a new battery and got me on my way.
Would not recommend. I would buy a car from Craigslist before I would trust the sales people here. I went here in early 2019 for a new car. They do not deal fairly with customers, they will say one thing and do another. I put one star because they do actually have cars for sale, so I suppose that ...
Although Eddy's Toyota used Tom Foolery to get me into their lot... I was able to finance the car I wanted. I was not impressed with Robert a salesman and James a manager, BUT I got great service from my salesman Max Romero! He was knowledgeable and honest!
I also really appreciated all Daltons hel...
Had been in contact with one of their sales agents about a rav4 hybrid super white. Put money down to hold the car. Money was withdrawn from the account days ago only for them to call and tell me car has been sold to someone else. Why would you pull the money if you didn t hold the car? Bad business...
I was pleased with the service we received here. I found something similar to what I originally wanted.
Apparently the receptionist was able to determine who I was from caller ID, knew what kind of car I had, and (I believe) even knew what service I needed. Making the appointment took me all of one minute. The outstanding service I get here is so much better than the consistently abysmal service I had...
Had my worst ever experience with an Eddy's Toyota of Wichita salesman. In 2016 I Bought a 2016 RAV4. They called me recently and said they could get me into a 2018 RAV4 just like mine for less per month. I told them fine but you need to make sure it had all the same features and options. They ...
Salesmen were right out to help. It just takes so long to buy a car. We were there over 6 hours. It's just a car not Taj Mahal.
Had the pleasure of working with Mitch Murphy. Great salesman, extremely knowledgeable, very kind! We will definitely be working with him in the future!
Thanks for the great experience!
Everyone here at Eddy's Toyota are True Blessings from GOD! They Always go Way above & beyond what is needed to take care of your every need! I am moving to Florida & sure do wish I could take All Y'all with me!!! I will miss Y'all! May GOD continue to BLESS Y'all in All You do!
Lisa 0:)
Tales Oliveira was very helpful and informative about the Toyota Corolla that we wish to purchase.
I was diagnosed with arthritis throughout my body recently. I was in a Nissan Maxim, and it was too hard to get out of. I went to a lot of dealerships to help me because I was upside down with my Nissan and no one would help me. So, I went to Eddy s this was my final and last place I was going try. ...
Took our vehicle in from multiple service items. Overall the service was good.
Peter McGee and Max Romero at Eddy's Toyota did a great job taking care of us. They put us in a newer vehicle that fit our budget and we could not be happier with the service we received from the guys at Eddy's Toyota!!
Both the car and I were treated well. Thanks, Christian, for the offer for if I needed anything else.
Service is usually shorter than predicted time. Typical sales pitches, whether for service or buying a new car.
Cameron Cohens was amazing! After the trauma of having my car stolen I needed a vehicle right away. With Cameron's extensive knowledge, expertise and great sales experience, he was able to help me find what I was looking for. I would highly recommend him for your next vehicle purchase!!
After two bad experiences trying to purchase a highlander with Eddy s we moved on to Hutchinson. Within a few hours I had exactly what I wanted in a brand new car for the same price Eddy s was trying to sell me a three year old car. After talking to a few people I discovered what a HORRIBLE reputati...
Thank you so much for the extra step of cleaning my car.
Service was great. My car was serviced quick and finished by the time promised
I took my truck to a branch called Rivertown Toyota in Columbus Ga for a full inspection. Now this was around one week before I brought it to Eddy's. The inspection was handled by someone who had 37 years of experience working at that location and was their "master technician". I knew prior to brin...
I m very pleased with the services provided by all the staff at Eddy s Toyota.
Just bought my dream car from eddys Toyota today. My salesmen Eric Herrera was absolutely amazing. He delivered and really worked with me and my budget. I would highly recommend him to anyone who is looking or interested in a new vehicle. Lastly, the business manager that assisted me: Manny Macias w...
The issue I had with Eddys Toyota service department was resolved by there Customer Relations Manager Ashley, she was able to help where I got wronged and I greatly appreciate it. Cool heads prevailed.
It took several days to schedule service with lots of phone tag and clearly poor notes were kept because each person I spoke to needed a complete run through of the situation. Margarita, was amazing and deserves positive recognition. I'm irritated that my cigarette adapter and phone charger were s...
Love our new 2020 RAV4 Hybrid Limited. Grant and the entire team was very friendly and a pleasure to work with.
Bought my first new vehicle ever here, experience went pretty well but since I'd never bought from a dealer before I didn't know what to expect, is it normal to get blow jobs on test drives? Make sure you ask for Harrison as your salesman and he'll show you a great time.
This place makes me cringe. I had an appointment for 9:30 on a Saturday morning. It should not take 2 hours to do a routine oil change and tire rotation. Also, I am here for a service appointment, the last thing I want is to be bombarded with the vultures they call salesmen. I was approached by seve...
People were pushy and inconsistent. We were told one thing then down the line no communication was made between employees during the whole process of buying a car. Nice place though!
This visit my vehicle was in for service toyota kept me updated on my cars status and they were very organized and just so professional when I got my car serviced!
Go here if you want to be charged 5000 over KBB value cause you're a girl and when you tell the manager you're not going for that he pulls the salesman (Darrell) (Who was actually really helpful) aside to call you a b****, and loud enough for you to hear as well as the people around. Lol this being ...
Along with my conversation with Gavin, I want to say that Eddy's practice of high billing for service is inconceivable especially taking advantage of a senior of 88 years old and on limited income. I don't see myself coming back to Eddy unless I'm forced to and my recommendation to others will be BE...
All you need when buy a car insurance. Great service
Great service, definitely not like other dealers. Sure, they might sway you into getting a certain vehicle, but only because they know the one vehicle is a really good price and you might like it anyways. And I mean REALLY GOOD. I currently have a 2020 Toyota Tacoma sr5 4x4 w/ double cab. I almost w...
All the employees were extremely helpful, and answered my questions. Coffee was ready, tv was on, temperature was just right. Couldn't ask for more at 8:00 in the morning. Everyone worked efficiently to get me in and out of there-ready for work.
They will never stop calling. I posted a for sale ad on Craigslist and I have been contacted over 20 times. I ask them to stop calling, they say because it's Craigslist they can keep calling and I need to make a note that I don't want any calls from edy's. So I make a note I'm not interested in a...
En route from Denver to Wichita, the "check engine" light went on in the evening. I took it to Eddy's Toyota and explained that I had no problem after having my Highlander serviced in Denver. Eddy's promptly looked at my car and determined that the timing was set for "mile high" and reset it for ...
Had great experience with my sales guy Yezin Alwidyan he is your guy! please ask for him he made me feel so welcome and explain everything in detail also detailed my car personally one word wow I ll be back for my next car in the furture and also sharing my experience with every one thanks again Y...
You will regret ever walking through their doors. Zero integrity.
new car purchase
My husband and I both purchased 2 vehicles ( 2013 Corolla, and a Toyota Highlander) from Eddys in 2013. We have gotten excellent service every time we have been in. I went to the dealership for an oil change, and left driving a rental because I ordered the 2014! How did this happ...
Told my service advisor that when I had my car in for $700 of work on the left front tire I believe it was a bearing news needs to be replaced . That's when I got it out of repair .I filled out some type of Request form from Eddies Toyota And told him about the car pulling to the left .No one has c...
Recently purchased a new truck with Eddy's (which happens to be the 4th vehicle I have purchased with them) and had a wonderful experience as always. The staff made the transaction very easy and accommodating. Will definitely recommend friends and family consider Eddy's for future car purchases.
Mitch Murphy was awesome! He knows his product knowledge, and made everything simple! Go to Eddy s Toyota and ask for Mitch!!
I printed off the vehicle I had configured on the Toyota website, told them this is what I wanted, and wrote them a check for $500 for a deposit. They said it would take 8-12 weeks for a special order. After almost 3 months I discoversed they had done nothing. I should have the vehicle I want in a c...
Eddy's has always treated me and my vehicle well. The service is great and they are quick!
The personnel are very friendly and very helpful of my needs. They have a beautiful service area... it was spotless. The waiting area was very clean and comfortable.
The guys that helped me get my new Tacoma went above and beyond the expectations that I had when I walked into the dealership. I was sure they would turn me away like many other guys have but they worked with me and understood my needs and I couldn't be happier about it.
I worked with Brian and Roberto in purchasing my first vehicle. They listened to what was within my budget and had found me several options to choose from. I am pleased with the service they provided as well as the advice that was given!
The WORSE service thus far. I've came here several times and every time my information isn't either updated or corrected like they said it would. But that is another story. It's little compared to their service practices. I brought my car in for a 'check engine light' diagnostic hopeing they will te...
This car lot is a great place it s not just a car lot they Have really good customer Service Skills Byron Is The best Sales Guy He helped me in every way . He always checked on me, he sent me pictures of the car & he made sure that I was happy & he didn t stop until I was !!!! BYRON is The Best.. He...
It is always a pleasure to bring my cars to Eddy's Toyota for repairs- the techs are knowledgeable , and very professional
It was a very friendly atmosphere and very helpful in getting us into a car that we needed. There was no pressure in buying and was very informative concerning our questions about the car and options about financing.
Big Shout out to Ashley- customer relations manager!!
There was a misunderstanding during the purchase of my new vehicle. When she became aware of my situation she instantly and cheerfully made it right!
Great people long experience but over all it was good
Bought a new RAV4. Love it and Got great service from Brian and Randy! Can't say enough good things about them. They were so helpful and patient. We will definitely return if we ever need another vehicle.
Good experience. Much faster than usual. Rep was polite and didn t try to sell me any unneeded services.
When I get service or to buy a new truck, I feel as if I was talking to family. You are so easy to do business with. THANKS for all you do.
To anyone triple check and have a witness with you to as what you say and to what they say
Had a great experience buying a Toyota 4Runner for my wife today at Eddy's Toyota! Justice & Jake we're fantastic to work with and got us exactly what we wanted! The rest of the team we worked with, Shalania & Ray were great too. All around really excellent experience. We'll definitely be back!
The service staff was very friendly and helpful to get my vehicle in and out in a timely manner.
It was nice to get a video of technician reviewing various aspects of our vehicle. In and out as promised. It was nice that the car washers tools the bugs off of the car!
Colby took good care of me and treated me great and sold me a Infinti Q50. He was the only reason I brought it
Troy Brooks gave us excellent customer service. Experience was fast and friendly.
Have made great improvement over the last year. Scott was a big part of the reason I gave 5 Stars.