John Brown
Reviews 1
On the website it says the you can be seen by urge...
On the website it says the you can be seen by urgent care if you are not a patient. This is a lie. Don't waste your time.
Teodolinda DaRosa
Reviews 1
I should have read the reviews before I enroll to ...
I should have read the reviews before I enroll to Dot House. I did like the doctor I met with prior to my last and final appointment there. I will not go back there because I sat waiting to be seen for a scheduled appointment for 45 minutes. Time is precious and the last thing I would ever do is sit...
Kenny Tran
Reviews 1
Appointment times that are booked don t matter.
Appointment times that are booked don t matter.
The phone service is nonexistent, you have to walk in to make an appointment.
This a larger clinic but only has around 14 parking spots.
I have been going here ever since I was little but the service is steadily declining.
lavinia carvalho
Reviews 1
Bad service at all, the staff is rude and they don...
Bad service at all, the staff is rude and they don't how to talk with patients. The staff works there they don't how to do their jobs especially some people in the registration place and some nurses. NO professionalism at all. I don't how this place hire people do not know how to work in the health ...
Anh Huy
Reviews 1
Dorchester House is not your average clinic, it's ...
Dorchester House is not your average clinic, it's a multi-service center which includes everything from medical services to swimming and karate classes. I have been a patient of this facility for the past several years and have experienced it all. There are days when you come in and the center is bu...
GRACE MICHTA
Reviews 1
I have been goint to Dorchester House with my daug...
I have been goint to Dorchester House with my daughter for 15 years.
Great service from everyone!!!!! Love the fact that Urgent Care is open 7 days a week. I had to take my daughter two weeks ago on Sunday morning and they were able to see her right away. My daughter LOVES Dorchester House and so d...
Hang Says
Reviews 1
If only there was an option for negative rating st...
If only there was an option for negative rating stars. This is the worst place ever. You are never seen at your appointment time, prepare for a 2-3 hour wait or sometimes the whole day. I thought it was only the women s department but it seems like all the departments are like that. Do not go here! ...
Kayla Dao
Reviews 1
It took me 5 months calling in to get my physical ...
It took me 5 months calling in to get my physical appt. Customer service is unprofessional and less management skills. Can't speak to the nurse for general question now.
Raquel Rios
Reviews 1
the dental department needs to get better with pho...
the dental department needs to get better with phone calls, every time i call them they have kept me on hold for about 30 to 40 minutes. i never get a call back whenever i do decide to leave a message. the reason why i wait that long is to keep record of it on my phone to show as proof that they nev...
Fwisted Tate
Reviews 1
Vietnamese staffs lack professional attitude. Even...
Vietnamese staffs lack professional attitude. Even rude to customers.
Donna O Connor
Reviews 1
I don't know what the Dot. House is doing with all...
I don't know what the Dot. House is doing with all the Grant monies it's received in the last few years.I have not seen ANY new social services for the clients that go there for medical services. The food pantry has never improved. The new system to call for appts. is like waiting in traffic.The new...
Kendra Beaver
Reviews 1
From both my research and experience, DotHealth's ...
From both my research and experience, DotHealth's COVID pre-testing procedure is unclear, not transparent, and inconvenient. Their website lists the days and times they test and claims that no one will be turned away. However, despite arriving well before their testing period was over and waiting in...
B Mac
Reviews 1
Normally, I think the DotHOuse is pretty cool and ...
Normally, I think the DotHOuse is pretty cool and would give it 4 out of 5 stars. minus one for poorly trained customer service people but other than that, a decent clinic.
This review is mainly in regard to one particularly unpleasant person in the eye clinic. I get my glasses at the eye clinic....
Ngan Le
Reviews 1
Medical staffs are nice but the receptions at each...
Medical staffs are nice but the receptions at each department are very rude and unprofessional. Once a blue moon, you will get a nice one but the rest is slow and very very unprofessional. If you call to make your appointment, you will be on hold forever and when you thought someone is picking up, y...
Rose Gacha
Reviews 1
Very very bad customer services. They are just ver...
Very very bad customer services. They are just very rude and horrible.
Ms. Monique Brown
Reviews 1
Dot House has a way to go in helping to service th...
Dot House has a way to go in helping to service the community. Their downfall seems to be a lack of constant communication between management and staff, which then transcends to patients. There a few good staff members, who I wish would identify their true worth and work at another healthcare facili...
Qdhuynh BOS
Reviews 1
i dont know they forgot me or no but after the. nu...
i dont know they forgot me or no but after the. nurse checked blood test , i was waiting in room almost 2 hours and the doctor didn't show up
goulthy t
Reviews 1
I've been going to Dorchester house since I was a ...
I've been going to Dorchester house since I was a child and services have been increasingly declining. I called to make an appointment with my Dr. who has nothing available for the rest of the year and we are in August. I can no longer speak to a nurse in regards to simple questions that does not re...
tuyen nguyen
Reviews 1
Signing in and out of the second floor is very fru...
Signing in and out of the second floor is very frustrating. The service could've been much better. They seem to keep talking while we're patiently waiting.
Wandalys Minaj
Reviews 1
I've been going to Dorchester house since I was a ...
I've been going to Dorchester house since I was a child and services have been increasingly declining. I called to make an appointment with my Dr. who has nothing available for the rest of the year and we are in August. I can no longer speak to a nurse in regards to simple questions that does not re...
Maria F Majestic
Reviews 1
Boo
Ramie Abounaja
Reviews 1
I was hesitant giving this place a try given the n...
I was hesitant giving this place a try given the negative reviews, however, I needed to be seen quickly so I gave this place a try. The staff I worked with were all very helpful and compassionate. COVID testing was seamless with no line or apt necessary.
Sankofa Bey
Reviews 1
I donot know of any complaints from the moment I w...
I donot know of any complaints from the moment I walked in to when I left it was a pleasant experience especially coming from another state that you think qould have awesome health care environments but this is very fancy and I am a germophobic tyoe individual I cannot control it I carry a blanket e...
Felicia Mose
Reviews 1
Dental department is the worst! They usually are s...
Dental department is the worst! They usually are sitting there running their mouths, but never answer the phone and poor customer service. When you go to register for a regular appt. the employees are too busy talking loud and breaking HIPAA rules to get you registered and off to your appt. in time...
Charita Neal
Reviews 1
This is only for the dental portion of the clinic....
This is only for the dental portion of the clinic. I've never experienced any trouble in the other departments. However the dental registration process is horrible. You should be extremely disgusted in the way you have clients register or schedule appointment. Leaving a message for four weeks straig...
Salvatore Grillo
Reviews 1
The most frustrating thing is dealing with people ...
The most frustrating thing is dealing with people who just do not care. How can you employ people like this at a health facility?
kaila centeio
Reviews 1
Dental Horrible Customer Service- I was waiting on...
Dental Horrible Customer Service- I was waiting on hold for about 45 min. I never scheduled an appointment because I was on hold. I call the other departments in the hospital at least they answer the phone within minutes and then transfer you right back to the dental line to wait another 45 min on h...
Charlene Tavares
Reviews 1
Never had a problem here. Been here since I was bo...
Never had a problem here. Been here since I was born. They ve updated a lot.
Andy Ngo
Reviews 1
This is worst place ever! I would give this clinic...
This is worst place ever! I would give this clinic no stars if I could.Every service this place offers are unprofessional, unorganized, and rude. The staff are very rude when you asked them to repeat themselves; I have very bad hearing instead of repeating nicely they gave out a loud sigh and rudely...
Trang Le
Reviews 1
Finding parking there is so hard, plus the service...
Finding parking there is so hard, plus the services there is horrible
david Oconnor
Reviews 1
Rude, Disrespectful, and ignorant!!
Lyndi T
Reviews 1
Went there for an eye exam. Was told by the girl (...
Went there for an eye exam. Was told by the girl (brunette, hair in pony tail, wears glasses), sitting at the glasses desk, that my insurance did not cover for glasses (I have Masshealth) but feel free to still pick some out and theres always payment plans available . I said nevermind then, I will...
Yaneris Briggs
Reviews 1
Service at Dorchester House has steadily declined....
Service at Dorchester House has steadily declined. Have not been able to get an appointment for annual physical in the past 2 years. My daughter was throwing up in the waiting room with flu, and still had to wait over an hour and a half to be seen WITH appointment. Patients are no longer able to co...
Henry Nguyen
Reviews 1
Don't take for granted the health service industry...
Don't take for granted the health service industry!
Kate Ertsos
Reviews 1
The worst practice. They don t return calls, and t...
The worst practice. They don t return calls, and they re incredibly rude and impatient on the phone. We waited for WEEKS, calling multiple times a day, for them to simply send an Rx for an epi pen for our daughter- a life or death situation.
kyle Lee
Reviews 1
They are better off hiring animal than these rude ...
They are better off hiring animal than these rude people to work for them. The customer service here is terrible.
Kim huynh
Reviews 1
The phone system is ridiculous. Good luck for anyo...
The phone system is ridiculous. Good luck for anyone who call them. They will let you wait 1 hour then hang up on you
Truong Phan
Reviews 1
Customer service very rude, and impolite if you wa...
Customer service very rude, and impolite if you want to get something done over the phone I suggest don t .
The Huy Phan
Reviews 1
Bad services.. Bad customer services
hawk b
Reviews 1
place is amazing great doctors awsome referrals ad...
place is amazing great doctors awsome referrals advoccates sw and more lobe that its also multicultural this place was a blessing to our family
Alice DeAndrade
Reviews 1
I had been a patient at DotHouse Health for over ...
I had been a patient at DotHouse Health for over 28 years. I have met some of the most compassionate doctors and experienced especial care in the past. However, most recently, my experience has been far from that. I am always on hold for at least 20 mins, and then the customer service rep is usuall...
Kimberly Irwin
Reviews 1
My doctor here refused to continue my treatment fo...
My doctor here refused to continue my treatment for a chronic illness because i could not afford constant testing. This was embarrassing and dehumanizing treatment
Angel Reveron
Reviews 1
The clinic is alright. Like going there. Wish that...
The clinic is alright. Like going there. Wish that some of us didn't have to wait for them long to call us. Miss the old days.
Andrew Theodore
Reviews 1
Can't get an appointment for 3 months. Don't go th...
Can't get an appointment for 3 months. Don't go there if you actually want to schedule an appointment as you will have to wait months for a simple physical. Go somewhere else.
landa alves
Reviews 1
The wait time for your appointments are ridiculous...
The wait time for your appointments are ridiculous the wait time on hold is ridiculous makes no sense for a person to wait an hour half to be seen for your appointment but yet if your late 15 minutes you can t be seen this so unexcetable this has been happening for years and still no change. I ve ha...
Carmen Thomas
Reviews 1
Where do i began, I was having an asthma attack an...
Where do i began, I was having an asthma attack and the nurse said I was faking in urgent care the doctor came in and said I was fine I left feeling worse than when I went in, I work for BPS so I set up an eye appointment, it was fine I ordered my glasses that literally slid off my face and broke, t...
Morowa
Reviews 1
Terrible service. No one knows nothing when I call...
Terrible service. No one knows nothing when I call. Never will go there again.
Leila Monteiro
Reviews 1
Worst service ever
Blue Skies
Reviews 1
Free isn't always good and this is the case with t...
Free isn't always good and this is the case with their tax preparation. I was told my return would be x amount...came back was told the same thing and when everything was finalized it was a different number and when I'm at the computer with whoever why do they have to be so loud.. calling out my per...
Kush Kuniss
Reviews 1
Stay away the place is run worse then a zoo, horri...
Stay away the place is run worse then a zoo, horrible customer service and workers,, people are rude and leave you sitting for hours while they check their phones and do nothing. Very very bad service . They just don't care
Phaedra Andrew
Reviews 1
Horrible we get treated very different when you ar...
Horrible we get treated very different when you are black.Always even the staff of color said.I know they won't say it out loud because they need their jobs...
Dm OnTheTrack
Reviews 1
really bad service . the place is not helpfull sho...
really bad service . the place is not helpfull shouldnt be a fk health center personal dosent meet the standars!
Jude Pierre-Louis
Reviews 1
Visual services staff are very professional.
Christopher Murray
Reviews 1
The NP or Doctor that saw me smelled horrible and ...
The NP or Doctor that saw me smelled horrible and knew nothing. I ve had a sinus infection for three weeks and she told me it was viral. Viral infections do not last this long. This was a complete waste of time and money. A proper health care provider would at least have showered in the past few day...
Errieana Tejada
Reviews 1
three stars only because of the doctor working on ...
three stars only because of the doctor working on my teeth. other then that the service is horrible they never pick up the phone and they are not friendly AT ALL. You guys need at total 360 turn around
Hien Nguyen
Reviews 1
Hello! My name is Hien Nguyen. I have been a patie...
Hello! My name is Hien Nguyen. I have been a patient here since I was around five or six years old. My sickness seems not getting better but it is actually worse. I received a call from dot house on Nov. Monday 14th to confirm that I have an appointment on Nov. 16. At 1:45 pm. I did call dot house t...
Phi Tran
Reviews 1
The Dorchester House is more than just somewhere t...
The Dorchester House is more than just somewhere to get cured. I've been there since a little kid using everything from the Urgent care to the pool to the gym. The Dot House is more than a medical facility but a symbol of Community in Dorchester. They have great youth coordinators that gets kids off...
S J
Reviews 1
Not sure why I wasted so many years in this dump o...
Not sure why I wasted so many years in this dump of a clinic. You can't get anyone over the phone ever!!!!!!! Then even when you have insurance you get billed ??? Seriously. So done
Yara DePina-Edwards
Reviews 1
I have been a patient for over 30 years... sad to ...
I have been a patient for over 30 years... sad to say that the professionalism and integrity of patient care has declined ..
Natasha Flowers
Reviews 1
So I came for a shot 2 hours later still sitting h...
So I came for a shot 2 hours later still sitting here no one no notting what the hell is my taxes dollars paying for and I got to pay a co- payment never again
Huu Nguyen
Reviews 1
REALLY REALLY BAD SERVICE here at DotHouse. They s...
REALLY REALLY BAD SERVICE here at DotHouse. They scheduled/booked us an appointment, and on the day of the appointment, just minutes prior to the appointment, they called and let us know that the appointment was canceled and needs to re scheduled (due to the mistake on their part) while we were on o...
Albert Seda morales
Reviews 1
hi, i have to say this ,because i allways get good...
hi, i have to say this ,because i allways get good service there, THEY ALLWAY CALL ME FOR MY APPOITMENTS AND MY MEDICINE. DOCTORS ARE TREATING ME VERY GOOD.
tom phan
Reviews 1