Bruno Air Conditioning

4.4 · 707 reviews
linkedin.com Write a review
W
walter sepura
Reviews 1
2020-12-26 22:01

had bruno air out for first time and did a much mo...

had bruno air out for first time and did a much more thorough and detailed maintenance than any other ac company i have had before. the tech was very knowledgeable and concerned about doing an excellent service. i would recommend them very highly. the tech that came out was matt k. and because he ...

Read full review

A
Amanda Arnold
Reviews 1
2020-12-26 04:27

I ve waited over a year to make this review hoping...

I ve waited over a year to make this review hoping my experience would improve. In June of 2017 I had Bruno do complete new duct work and a brand new a/c unit. The install was only ok as they took longer than originally told. But that would have been fine if we didn t continue to have issues with ou...

Read full review

L
Linda Keegan
Reviews 1
2020-12-25 21:56

Marshall was very courteous, but as I just recentl...

Marshall was very courteous, but as I just recently had surgery we are unable at this time ro proceed with his recommendations. As my air conditioner is only 5 years old I am having difficulty understanding why I would need to spend $5,000 for additional equipment especially since the AC was barely...

Read full review

A
Andrea Hovind
Reviews 1
2020-12-25 04:56

After some minor setbacks regarding my air conditi...

After some minor setbacks regarding my air conditioning service experience, the owner of Bruno Air Coditioning went above and beyond to ensure that my a\c unit was up and running again. Yes, even on a Sunday afternoon! He dispatched his finest service manager to come to my home and fix the problem a...

Read full review

K
Kevro
Reviews 1
2020-12-23 10:28

Robert Vaughn came to check out my air conditionin...

Robert Vaughn came to check out my air conditioning issue today and was totally prifessional, friendly, and most importantly genuine. He was very thorough when diagnosing the issue and showed me exactly what the problem was.

Robert is an awesome person and a superb HVAC tech.

Thanks Robert!!
...

Read full review

S
Steven Thompson
Reviews 1
2020-12-23 01:55

Darren provided me with EXCEPTIONAL service. He h...

Darren provided me with EXCEPTIONAL service. He had a pleasant personality, a profound knowledge of my system and was very patient in explaining every step of my repair. Darren also took quite a bit of time educating me about potential future issues and what I could do to maintain my AC in between...

Read full review

D
Dot Lingren
Reviews 1
2020-12-22 04:57

David Cawlfield gave focused attention to our issu...

David Cawlfield gave focused attention to our issues, offered options, and provided us with necessary information to make informed decisions. A complete professional and very k owedlgeable about the entire air conditioning system, not just parts. We recommend him highly.

Read full review

J
Jessica Dilley
Reviews 1
2020-12-21 07:35

Called to have our AC looked at and tech came out ...

Called to have our AC looked at and tech came out and dumped all the freon out and unplugged wires and said that he would need to send out a senior tech. They wanted to charge $175.00 for the senior tech. No one called. Called another company and they came out and fixed it for $125.00 and were he fo...

Read full review

A
Alicia Kassube
Reviews 1
2020-12-20 10:54

Darrenn came out and worked through all of our pro...

Darrenn came out and worked through all of our problems. He explained everything and was very professional. The office staff was respectful and efficient. I would recommend this company, especially Darren!

UPDATE: Our new unit was installed yesterday when we weren't home. We came home and the uni...

Read full review

K
Kathleen C
Reviews 1
2020-12-16 22:05

My service technician was Jerry S. He was punctua...

My service technician was Jerry S. He was punctual, polite and knowledgeable. I knew I needed a new a/c system and had a lot of questions. Jerry answered all of my questions and addressed all of my concerns. He helped me pick a new system that met my needs and budget - no pressure. This was a very ...

Read full review

B
Brian Dupee
Reviews 1
2020-12-15 22:09

Brandon was very professional even when I was frus...

Brandon was very professional even when I was frustrated with the finance company, he and Mr. Bruno understood my need and made the job happen and the installer were just professional and I would recommend this company to everyone.

Read full review

M
Michael Thompson
Reviews 1
2020-12-13 16:55

Bruno air had a FREE cleaning special for new clie...

Bruno air had a FREE cleaning special for new clients so we decided to try them. We were told the arrival window was 12-3pm and the tech showed up at 430pm. The tech was here for 1 hour, he opened the air handler and spent most of the hour trying to scare me into buying a brand new unit for $5500.00...

Read full review

M
Michael Bermudez
Reviews 1
2020-12-13 04:38

Great honest and knowledgeable service. The tech, ...

Great honest and knowledgeable service. The tech, Cristobal, that came out was friendly and respectful.He explained everything my system needed for improved performance. I will continue to use and recommend Bruno Air for service. Thank you for a great experience.

Read full review

A
Arthur K Adamo
Reviews 1
2020-12-12 07:12

Daniel came to our house exactly on time. He was v...

Daniel came to our house exactly on time. He was very polite and courteous. Daniel was able to diagnose our problem and resolve it very efficiently. I am very pleased with his service and and would definitely want them to come again if I have another problem. I give him my highest recommendations. P...

Read full review

D
D Mar
Reviews 1
2020-12-12 05:44

Service Technician Brandon came out to my home on ...

Service Technician Brandon came out to my home on July 8th, 2016. Brandon was a nice guy although, his company is yet another culprit of lousy, business tactics. Tried up-selling way too much although I expected it. Thought would be paying $45 for a 51 point inspection only to pay $120 total for so...

Read full review

D
Danielle Shields
Reviews 1
2020-12-10 22:38

I am thoroughly impressed with the professionalism...

I am thoroughly impressed with the professionalism that Marshall Sikes and Brandon Murphy conveyed during my service meeting with them today. My frustration led me to leave my previous service contract as I have lost confidence in Coastal Cooling's ability to fulfill quality service and lucky led me...

Read full review

J
Jay Samelson
Reviews 1
2020-12-08 03:22

Unbelievable Customer Service! I had Bruno replace...

Unbelievable Customer Service! I had Bruno replace my entire air conditioning system this past August, which they did a Great Job with. Then on Christmas Eve, with my entire family visiting from out of state, my unit started tripping the electrical breaker without notice. I called Bruno, and someone...

Read full review

J
Jeff L.
Reviews 1
2020-12-07 06:02

Bruno Air Conditioning recently came to my home to...

Bruno Air Conditioning recently came to my home to for a routine cleaning of my A/C unit. During the process, the technician told me that the round run cap (45+3 MFD 440V) was worn, leaking oil and should be replaced. I asked how much; he said $350, and he had one in his truck and could replace it...

Read full review

R
Ramona Caron
Reviews 1
2020-12-06 13:33

I loved the service i received from Bruno Air. I a...

I loved the service i received from Bruno Air. I arrived home late one Saturday night to find
my Air was not working I had heard good things from my neighbors about Bruno Air so
I decided to call them. The technician arrived within an hour and had my unit up and running
within a half an hour. He ...

Read full review

B
Becky Hersch
Reviews 1
2020-12-04 15:20

My A/C drain line was clogged, they arrived the sa...

My A/C drain line was clogged, they arrived the same day promptly. Darren the tech was awesome, he even fixed my screen door! Great service, very happy. I've used Bruno for a few things and the customer service has been excellent, I'd rather pay a little more and know I'm covered then have to deal ...

Read full review

C
Chris Janke
Reviews 1
2020-12-03 16:42

Have a very difficult time distinguishing a "servi...

Have a very difficult time distinguishing a "service call" with an "inspection". Tried to schedule 3 times just couldn't seem to get them out on our real estate purchase to inspect and possibly replace the unit after purchase. Had owner approval, real estate agent called I called. Wasted time an eff...

Read full review

S
StarLight
Reviews 1
2020-12-01 09:29

These people scheduled to service my New A/C they ...

These people scheduled to service my New A/C they put in last spring and already the are cancelling their appointment. Took the day off work to be there and now they say they can't make it. This is the service you get with these people. I see why the company is in big trouble!

Read full review

D
Don Birdsall
Reviews 1
2020-12-01 06:20

My A/C stopped working in the evening of July 3. I...

My A/C stopped working in the evening of July 3. In the morning of July 4 I called for service and I would not have been surprised if the holiday caused a problem. It did not. The answering service said that a technician would call me shortly before his arrival.

Around noon I received the call. T...

Read full review

J
John Holthusen
Reviews 1
2020-11-26 11:07

Take a good look at the recent reviews. This Compa...

Take a good look at the recent reviews. This Company is not interested in providing quality annual service. They are most interested in selling expensive upgrades to your current system (such as surge protectors, air purifier UV lighting, total home maintenance contracts, etc) all at very inflated p...

Read full review

K
Kay Ballard
Reviews 1
2020-11-25 22:12

The only reason Bruno Air has so many positive rev...

The only reason Bruno Air has so many positive reviews is that the technicians ask you to give them a good review so they can get bonus. Be sure to read news in January and February, 2019 about Bruno Total Home before using them

I have had a terrible experience with Bruno. Do not believe that Lou...

Read full review

T
Tami Walker
Reviews 1
2020-11-25 17:38

We had both of our A/C units replaced and installe...

We had both of our A/C units replaced and installed by a Bruno A/C team and I must commend them on their professionalism in getting both units installed with some new duct work in a timely manner. We went with the TRANE system and are very happy with the new system. I can't say enough about all of...

Read full review

R
Rafael Chocron
Reviews 1
2020-11-23 09:01

I have been requesting the same AC tech for years,...

I have been requesting the same AC tech for years, Rob B. He is fair, honest and extremely knowledgeable. After so many negative experiences with shady techs in the past, it was great to finally find a person I could trust. Thank you Rob for your services.

Read full review

J
Joseph Gardner
Reviews 1
2020-11-23 07:39

I contacted Bruno A/C and requested a meeting to d...

I contacted Bruno A/C and requested a meeting to discuss duct cleaning. The company followed thru and Ronaldo showed up on time. We met for approximately 30 minutes. He was clear and concise in his appraisal of the job to be undertaken, offered sound and logical advice. It was a pleasure working wit...

Read full review

T
Ty Ty
Reviews 1
2020-11-21 00:20

A/C shut off in middle of the night. Scheduled to ...

A/C shut off in middle of the night. Scheduled to have Bruno come by their online appointment setup and they had Dustin Baucom come out and inspect the system first thing in the morning. He was courteous and professional, gave me multiple options for a quick fix to save money and a long term fix as ...

Read full review

C
Carol Clark
Reviews 1
2020-11-20 20:23

Nick was very polite and most helful in explaining...

Nick was very polite and most helful in explaining what he was doing and things about my AC unit. He was very complete and precise in explaining things that he was doing and what needed to be done in the future to prolong the unit and keep it running efficiently in the future. He explained he need...

Read full review

T
Theodore Arend
Reviews 1
2020-11-20 15:54

Josh B was a true professional. It was a late nig...

Josh B was a true professional. It was a late night call, 11:30. He found the problem in a short amount of time. I was very impressed with his service. Josh was very pleasant. I have been in the service industry for over 30 years and his service was among the best I have ever seen. A true asset ...

Read full review

D
Dennis Neubert
Reviews 1
2020-11-20 11:33

Robert was the bearer of bad news. A decision of r...

Robert was the bearer of bad news. A decision of replacing my present unit with a new one because of a leak in my evaporator coil which could not be repaired. This is the second coil that has been installed in this seven year old unit. He worked with me and explained in detail what happened and what...

Read full review

G
Gary Lambert
Reviews 1
2020-11-16 17:02

Our A/C was cycling on & off with cold air when ru...

Our A/C was cycling on & off with cold air when running, but because it wasn't running long enough to keep the temperature where it was set to be. This was discovered at about 7 pm on a Wednesday night. We called Bruno, and within an hour, Marshall (with whom we had signed a service agreement in Mar...

Read full review

C
CRANK UP MOBILE
Reviews 1
2020-11-14 06:27

I made an appointment on 06/28/17 for the next day...

I made an appointment on 06/28/17 for the next day at 1. I was told that they were going to call me 30 minutes prior arrival. I made sure I was home at 12. Well, 1 o'clock came around then 2 o'clock and no call or show. Thus, I decided to call and cancel because I couldn't sit around and wait. When ...

Read full review

M
Max Sanchez
Reviews 1
2020-11-13 19:44

Matt Kouba was our service technician and I couldn...

Matt Kouba was our service technician and I couldn't of asked for a more professional service tech. He was thoroug of our general maintenance check of our A/C unit. Simply explained and pointed out things to do to extend the life of our unit. Very happy with Bruno Air Conditioning and Matt!

Read full review

A
allen lockwood
Reviews 1
2020-11-13 18:44

Our Trane A/C quit working last night. The on call...

Our Trane A/C quit working last night. The on call technician arrived within an hour. He checked out the system and restarted it successfully. He explained the finicky nature of that model's communication system. He also told me how to reboot it in the future. This should help in needless calls in ...

Read full review

J
John Heleniak
Reviews 1
2020-11-12 09:37

So I purchased a maintenance plan of 2 Visits for ...

So I purchased a maintenance plan of 2 Visits for $77 on Angie's List. I knew that Bruno had a great reputation due to articles on Angie's List and Naples Daily News however, my expectations were open due to some previous experiences with other vendors not showing up on the day of the appointment or...

Read full review

C
Caitlin Nolen
Reviews 1
2020-11-11 08:43

I just had the one year cleaning service done on m...

I just had the one year cleaning service done on my AC unit which was installed by Bruno Air last year. Ronaldo was a great technician, he explained to me exactly what he did to the system and also provided me with options to upgrade my system without making me feel pressured to buy them. Overall it...

Read full review

S
Shanna Ricciardiello
Reviews 1
2020-11-10 19:04

Ronaldo and Bruno Air are great! Ronaldo really to...

Ronaldo and Bruno Air are great! Ronaldo really took his time to show us the problems with our AC unit and he was very thorough and fair in presenting options for repair. I would definitely use Bruno Air again thanks to Ronaldo's great service and honest approach.

Read full review

S
Sharon Mitchell
Reviews 1
2020-11-10 17:19

My initial interaction with this company was very ...

My initial interaction with this company was very good. The dispatcher was very kind and got someone out to our condo quickly. Because I couldn't meet them at the property, they had to charge me $295 to cover the $75 service call plus any minor repairs that could be done if I wasn't able to be rea...

Read full review

D
David Reibold
Reviews 1
2020-11-09 05:42

Bruno Air Conditioning installed a new air conditi...

Bruno Air Conditioning installed a new air conditioner at my Florida residence. Coincidently, I had a new water heater installed by a different company on the same day the new air conditioner was installed. I was out of town soon after the installations were made, so I had to arrange for a Home Wa...

Read full review

I
Ismael Ruiz
Reviews 1
2020-11-08 06:46

As of now, almost a year since we got a new AC uni...

As of now, almost a year since we got a new AC unit Bruno air has been doing a good job keeping our AC unit running nice and cool. The tech that last came to do a 6 month service did an awesome job. Bruno should feel proud having someone like Andy Hill working for them. Thanks Andy. Way to go Bruno...

Read full review

R
Robert Moro
Reviews 1
2020-11-04 17:19

Dan was right on time, called before he arrived, a...

Dan was right on time, called before he arrived, and was professional and friendly throughout. He did a thorough inspection of my unit and made suggestions for replacing a worn part that was low key and not at all pushy. He explained how my system was working by discussing the results of his systems...

Read full review

T
Timothy Plummer
Reviews 1
2020-11-04 17:16

Bruno was able to do a job that required more expe...

Bruno was able to do a job that required more expertise than others (installing a new A/C line through the attic of 3 condo units with firewalls between). They went above and beyond in this job...one of the condos that needed access was vacated and moldy, and while it was waiting to be decontaminat...

Read full review

B
Brent Perrine
Reviews 1
2020-11-03 02:02

Bruno Air has set the Bar high as far as Customer ...

Bruno Air has set the Bar high as far as Customer Service goes....They quickly came out and replaced our unit in the same day at a reasonable price. Bruno is Lucky to have Jorge Ayala on there team. Very polite and thank you guy's for keeping it clean. I will not hesitate to refer you guy's in the f...

Read full review

T
TheGuruGolfer
Reviews 1
2020-11-02 22:56

I must start by saying I NEVER leave online review...

I must start by saying I NEVER leave online reviews for companies, however I felt compelled to do so after my experience with Bruno Air. I had multiple issues with my A/C unit over the years and have had multiple companies out to service it. Finally decided to buy a new unit and got price quotes fro...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn